Your service team are the people ringing in items to the POS - servers, bartenders, managers, cashiers (and more) of your establishment. The service team is the face of your brand and can be the key difference between your establishment's success and failure. You need your service teams to be happy, motivated and at the top of their game, all of the time and Avero is here to help.
Do you really know if your servers are providing optimal guest experiences? How can you work to leverage each of the server's strengths and target training without the proper data to support it?
Avero's Service Team features allow you to gauge your waitstaff across a variety of different metrics. You can use server scorecards to pinpoint individual strengths and opportunities, giving them the targeted training they need to boost their performance and increase your revenue overall.
Some key benefits to the Service Team features are as follows:
- Know your teams! Get visibility into the performance of your team members and see who is selling which menu items, who is best with larger tables, who can turn and reseat tables fastest.
- Identify training opportunities. You can target training needs based on your servers' individual areas of improvement. You can also leverage their individual strengths to help others who are struggling!
- Increase sales by improving the overall guest experience. You can measure performance by category, party size, or meal period to make sure you have the right people, at the right tables, at the right time!
Within the Service tab, you will find several service-oriented reports, learn more about: