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Tips Report

Updated

Avero's Tip Report  

Available in: Professional subscriptions only

The Tips section of Avero allows you to understand your servers' total tips and tip percentages. Tip percentages are based on all checks paid by credit card within your POS. 

In this article, the following topics will be discussed:

 

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Running the Tips Report

The Tips report is located under the Service tab within Avero.  You can run the Tips report on a monthly basis to understand how your tip percentage varies across different team members. 

Every Avero report has a unique Report Generator to help you filter your results using metric filters. This is the meat of your report. Each report within Avero has a defined number of metrics that can be included in one report.  We have defined all of the metric options on the Metrics page.Once you've made your choices, hit Go. For instructions on how to utilize the Report Generator, reference this article.

 

Using Employee Class Filters

When using this report, you should narrow down your Employee Class if you are comparing tip percentages since servers and bartenders might have varying tip percentages in your business. 

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Viewing the Tips Report

The Tips report is displayed in a table format.  Keep the following in mind when viewing the table:

  • Employees are listed on the left-hand side of the report
  • You can view the data more frequently (daily or weekly) so you can have more frequent coaching conversations with your team
  • The "Tips" column ONLY includes Direct Tips. Any other surcharges -including service charges, and automatic gratuities- are included in "Other Charges."
  • If a server has a lower tip percentage than their peers on a consistent basis, they might be overwhelmed or need additional training.
  • If a server has a much higher tip percentage than their peers, make sure they don't also have high promotion and void usage.  This could point to understanding guests in order to make higher tips.

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Why don't the tip values here match the Payroll report?

Both the Tips report and the Payroll report include a value for CC Tips. While the total value will always match, the breakdown by employee might not.
For Service reports, we assign one server to each check despite the fact that several individuals might be involved with it. For example, one employee might open it and a different employee might close it. This assignment varies depending on your POS, but typically we assign the employee that closes the check as the server. In this module, all the tips for a transaction are associated with the single employee assigned as the server.
The "Tips" category only includes Direct Tips. "Other Charges" will encompass all other surcharges, service charges, and automatic gratuities applied to a check.
The Payroll report works differently. We build this report using data of punch-in and punch-outs. Unlike a check, it is not possible that multiple employees are involved with punches. We're not confronted with having to assign one employee or another. When using the CC Tips for payroll, pooling calculations, or similar use cases, the Payroll report is the definitive answer.

 

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