Waitstaff hold the key to revenue generation at your restaurant, so it’s wise to focus resources on improving server performance. Not sure where to start? Avero can help.
We help keep thousands of service teams across the country running like clockwork and raking in the dough. Here’s just a small taste of what operators like you accomplish with Avero Service Team every day.
5 ways restaurant operators use Avero to perfect their service team
1. One of my servers consistently has sales far below the rest of my team. What’s going on?
Use the Server Scorecard to get an apples-to-apples comparison of servers’ sales. See performance metrics like average check per cover, category sales, voids/promotions and other indicators to help pinpoint the weaknesses of the server. Narrow it down even more by isolating specific meal periods and revenue centers to see how the server’s performance metrics compares with their peer set. Identify the specific menu categories this server struggles to sell and work with this server to improve in this category.
2. I want to increase sales of our signature dish and have provided training for my team. How can I tell if they’re improving?
Run a Contest Report with a five-week trend. You’ll be able to see how many signature dishes each server sold, and monitor the report weekly to check for incremental improvement. Be sure to reward positive changes and address any individuals struggling to improve with some one-on-one training.
3. I want to promote a server to a trainer but I’m not sure who to pick. Can Avero help? It is a good idea to have top performers train new or underperforming servers. You can identify them with a Service Summary analysis that shows per person averages compared to their peers. You may also want to check their average check per cover, tip averages, turn time, and usage of promos and voids to get the most well-rounded server on your training staff.
4. I’m working with a server on improving her check average. How can I continue to monitor her progress to make sure she continues utilizing her training?
Running a trended Service Summary report against the server’s peer set will allow you to monitor her weekly progress. You can also include her baseline per person average in the description of a weekly automated email, delivered to your inbox so you stay informed without any extra effort.
5. I have a feeling that a server may be using too many comps, but I’m not sure. How can I check?
Look at the payments tab on the Server Scorecard. You can see the dollar value of the promotions and voids the server has used, as well as the percentage it represents of their gross sales. Plus, you can see how their comp usage compares to their peer set. It’s a good idea to pay special attention to server-controlled promotions.