If you have previously had sales populated to Right Now in the Avero app, you can use this guide to troubleshoot if sales stop reporting.
If you have never had Avero Right Now sales information and are interested in enabling this no-cost feature:
- Verify you are on a Right Now compatible system: *Avero POS Integrations
- Verify you meet the System Requirements
- Install the Right Now Agent on your POS Server (if on-premise, if you use a cloud POS, such as Toast, Open a Ticket with Avero Support)
First - is Right Now Agent installed? Is it running?
Go to the C:\ Drive and visit your folder named Program Files x86 and search for a folder named POS Plugin. This folder contains the files to run our Right Now Agent.
Open your task manager and review the Services tab. Do you see POS Plugin services running?
If you want to confirm the agent is running, look for the following running services:
POSPlugin LS - Labor Service - captures timeclock information
- POSPlugin OS - Order Service - captures order information like items sold
POSPlugin PS - Provisioning Service - collects configuration information revenue centers, employees, etc
POSPlugin TLT - Ticket Level Transactions - captures check level entries like discounts, payments, etc
POSPlugin TS - Ticketing Service - captures checks
If Right Now is not installed, see Right Now Agent Installation Instructions
Second - Do you meet the system requirements?
One of the most common causes of the sudden disappearance of right now sales is the memory usage of your POS Server has exceeded the required availability. Check your system memory against our minimum system requirements.
In addition to having a compatible POS System, if your POS uses an on-site server (Aloha, Micros, and PixelPoint) the server must also meet the following requirements:
- Windows 7 or newer
- CPU usage less than 75%
- 2GB usable RAM
- Memory usage less than 60% for systems with less than 4GB usable memory OR Memory usage less than 75% for systems with more than 4GB usable memory
Once installed the POS Plugins will run in the background. To protect the performance of your POS, our real-time data extraction will discontinue if the minimum memory is not available. We do not monitor server performance. If you see that not enough memory is available, free up memory and real-time will begin flowing again on its own.
Try a Reset
Return to the POS Plugin folder in your C: Drive.
Locate u.bat , right-click, select 'Run as Administrator.'
Allow to run and wait when completed to be sure it is finished.
Locate i.bat , right-click, select 'Run as Administrator.'
Allow to complete.
Once complete, wait at least 15 minutes and check the real-time sales in the app. If present, you are all set! If the app is still not producing real-time sales, Open a Ticket with Avero Support.