How do I clear my cache?

 

Information in this article:

• Why Clear my Cache?
• About Cache, Cookies, and History
• Clearing your Cache- General Instructions for PC and Mac
• Clearing your Cache- Browser-Specific Instructions
  • Mozilla Firefox
  • Google Chrome
  • Safari

 

Why clear my cache?

Regularly clearing your cache has a lot of benefits and can resolve various issues you may be experiencing with Avero. Some benefits include:

• Prevents you from using old forms
• Erases stored passwords so you can log in after resetting a password
• Frees up memory so that your browser and computer run quicker
• Allows you to run bigger reports in Avero

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About cache, cookies, and history

Clearing your web browser's cache, cookies, and history may remove data such as the following:

• Saved passwords
• Address bar predictions (e.g. Chrome, Firefox)
• Shopping cart contents, etc

While you should clear your web browser's cache, cookies, and history periodically in order to prevent
or resolve performance problems, you may wish to record some of your saved information first.

If you need to clear your cache, cookies, and history for troubleshooting purposes, but are not yet
prepared to clear your cache, you may wish to consider using a private browsing window
in your preferred browser as a temporary solution.

*Important Note: For most Avero issues, the 1 hour option should be enough to solve any login issues and prevent you from accidentally clearing saved passwords that were recently added.

Clearing your Cache - General Instructions (PC and Mac)

When using a PC you can open menus used to clear cache, cookies, and history, by pressing Ctrl-Shift-Delete while a browser window is open. 

When using a Macbook or Apple computer, pressing Command-Shift-Delete will open menus used to clear cache, cookies, and history while a browser window is open.

If you are able to use this command, you will be taken directly to a window where you will be able to clear your cache. On that page you should be able to:

1. Select your preferred time for "Time Range"*
2. Click Clear Data or Clear Now
3. Fully close out of the web browser
4. Reopen browser and navigate to login.averoinc.com 

Sample Pages from different browsers:

Firefox: 

Chrome:

Edge:

Clearing your Cache - Browser-Specific Instructions

If the general command does not work for your system, you can use the instructions below. 

If you are using a browser not listed here, google "How to clear my cache for Browser Name" to find detailed instructions. 

Mozilla Firefox

If you are using Mozilla Firefox, you can clear your cache by completing the following steps:

1. 1. Click the hamburger bar in the top right corner. Then select Options.
   • 
2.  Select the Privacy and Security option. 
3.  Under Cookies and Site Data, click clear data for both prompts.
   • 
   • 
4. Close the web browser fully.
5. Reopen browser and navigate to login.averoinc.com.

 

 

Google Chrome

If you are using Google Chrome, you can clear your cache by completing the following steps:

1. 1. Click the 3 dots in the top right side of the browser. Then click More tools. 
   • 
2. Select the Clear Browsing Data option. 
3. Select All Time for the "Time Range".
4. Click Clear Data.
5. Fully close out of the web browser.
   • 
6.  Reopen browser and navigate to login.averoinc.com.

Safari 

If you are using Safari, you can clear your cache by completing the following steps:

1. Select Safari and navigate to Preferences. 
   • 
2. Select Advanced.
3. Check the box that says "Show Develop menu in menu bar". 
   • 
4. Select Empty Caches from the menu.
5. Close out the web browsers. 
6. Reopen browser and navigate to login.averoinc.com.

Note: Once you have clicked "Show Develop menu in menu bar" you will be able to skip this entire process by hitting Option-Command-E to instantly clear your cache.