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Revel POS

Updated

Avero & Revel POS

Revel is supported for Sales data only.

Avero processes and presents data from your Revel POS for your analysis and insight. This article details how to handle POS changes, make updates to this data, and how to handle discrepancies or problems you might encounter. For some things, such as adding meal periods or revenue centers, you must complete the action on your side in order for it to be reflected in Avero (maybe with the help of your POS reseller or IT technician) and for some changes, such as global category associations, you'll need to reach out to our support team. 

In this article:

 

About Revel POS

POS Type: Cloud

Installing Avero is free for most systems, Revel may incur a charge for installation/reinstallation due to complexity. 

Revel is a popular cloud-based POS system that supplies Avero with data via an API. Once your end-of-day is processed, the sales for your restaurant are exported to and stored for Avero to retrieve. Avero retrieves the sales files each day and loads them into Avero for your reporting and analysis. 

Differences between Revel & Avero 

When reviewing your Sales, note that Avero sales will not include taxes and check-level promotions may make Category Sales appear different but the totals will match up. Revel performs some rounding in calculations so small variances may be noticed in Net vs Gross Sales due to 'Rounding Deltas' in Revel reports.

You can read more about this here: Understand Gross Sales and Net Sales

Note that all checks must be closed in the same day of business that they were opened, checks left open into another day of business will not be extracted and will cause data variances, the variances would need data to be re-extracted manually to correct. 

Installation & Reinstallation on Revel

Revel is a cloud-based POS and is very easy to install. Installing Revel has three main steps:

Step 1 - Gather Information 

First, you must let Revel know you are connecting to an integration partner and request the information Avero will need to connect to your data. Reach out to Revel Support or your sales rep to start the Partner Connect Process (Note: Revel may charge an integration fee for this service). 

Information Required

Revel Login Information:

  1. Revel Username
  2. Revel Password

Avero needs POS access for reporting to verify the data we are pulling is correct.

Revel API Credentials:

  1. Revel API URL
  2. Revel API Key
  3. Revel API Secret
  4. Establishment ID

All of this information should be provided by Revel to you as part of the Partner Connect Process, and your contact at Revel can submit this information to Avero directly using this secure form. 

Site / Property Configuration Information

  1. Meal periods for each day of week
  2. Operations Contact for questions

Step 2 - Fill Out Technical Form

Fill out this form with all your POS information.  Make sure the above step is completed before submitting the form. 

Your contact at Revel can submit the credentials to Avero directly using this secure form, but you will still need to provide Avero with your Meal Periods information. If no meal periods are provided, your site will receive the following meal period schedule:

  • Breakfast - 06:00-10:59
  • Lunch - 11:00-15:59
  • Dinner - 16:00-05:59

Submit your Meal Periods here. 

 

Note when scheduling: your POS must have at least 2 days of real, customer data for Avero to complete installation and verify the data. 

Regular Maintenance: Making Updates and Changes for Revel

When changes or updates are needed who is responsible? If something appears incorrect or out-of-date, how should it be updated?

Change or Add a Meal Period in Revel

Whenever meal periods are changed in Revel they will be reflected in the next export we receive from your POS. Nothing needs to be done on the Avero side to approve/accept/map your meal periods. Feel free to make an update or add a meal period and see the data flow straight to Avero. Note that changes reflect data going forward. 

Important to note - Meal Period changes/additions will not automatically update your logbook or saved reports. 

Change or Add a Revenue Center in Revel

You can change or add revenue centers to your Revel configuration and see them reflected in Avero as soon as the next day. Changing a revenue center's name will only affect the data moving forward. Avero Support cannot change or edit your revenue centers for you. 

Categories & Items in Revel

Avero provides the following Global categories: Beverage, Food, Misc., Other, and Retail. The major and minor categories come from your POS. 

To make changes to items you'll need to update your POS - changing an item name, price, or moving it between categories.

To make changes to major/minor categories you'll need to update your POS - changing category names, updating which items are in a category, making categories more specific, changing minor to major category relationships. 

To make changes to global categories, you'll need to open a ticket and request Avero makes the change. For example, if Appetizers are appearing under Beverage and need to be moved to Food. 

When creating new Categories, they may default to Other and require a ticket to update this mapping.

To read more see: Categories

Common Problems 

Revel Missing Data

Missing data happens. We invest ourselves continuously into making this process faster and more reliable, but it is not, and will never be, error-proof. The internet goes down; equipment fails, bugs pop up, etc. Occasional delays are to be expected. For your system, simply open a ticket and list the dates you need Avero Support to run. 

Data Discrepancies - Avero's sales data is not matching Revel

If you notice your sales data is not matching up with your Revel reports, there are three actions you need to complete:

  1. Make sure the data discrepancy exists in Avero by logging in and running a sales report. If you notice incorrect data in an emailed report, it may be related to email settings and not the data itself. See our troubleshooting guide: Troubleshooting Email Reports with Missing or Incomplete Data
  2. Review the Differences between Revel & Avero to make sure this isn't the discrepancy you are noticing.
  3. Run a Daily Sales Report from Revel for the date in question, Open a Data Ticket, attach the report and explain the discrepancy. Make sure to include the report, the date, and the revenue center or location if you have access to several, as well as any examples you can provide. 

Our team investigates all data discrepancies - due to the nature of our daily data extraction a single date and single-day sales report must be provided. We cannot investigate date ranges, but it is helpful to know if the issue is recurring and you can provide multiple dates. 

 

Frequently Asked Questions About Revel

Why don't Avero's sales look the same as my Revel reports?

  • All checks must be closed in the same day of business that they were opened, checks left open into another day of business will not be extracted and will cause data variances

  • Small variances in Net vs Gross Sales can be due to 'Rounding Deltas' in Revel reports

Is there any information Revel doesn't export to Avero?

There are some data limitations you may notice based on what we receive from Revel.

Revel does not send the following data points: 

  • Information on transferred checks
  • Cashier information, if you frequently have other employees closing payments on checks or a central cashier, this will not be present in check details
  • Small variance in cover/check count and item sales may appear because Revel counts $0 non-closed checks that have a guest and subtotal

  • All checks must be closed in the same day of business that they were opened, checks left open into another day of business will not be extracted and will cause data variances

Does Avero pull credit card information from my Revel system?

No. Avero pulls payment type information, such as what type of card is used and the amount of the payment from all systems. We do not have access to, collect or store, full credit card numbers. Depending on the configuration of your Revel POS, the last 4 digits of a credit card number may be visible as reference information.  

Can Avero pull back / historical data from my Revel POS?

Yes! If you are a new customer, are missing recent data, or have just added a new profit center that already had sales that weren't loaded to Avero, we can run the data extraction for previous dates. The data that is available and extractable on Revel's API varies, but typically at least 90 days are available. 

To request additional data be run, open a ticket and list the dates you'd like Avero Support to run. 

 

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