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Installation Troubleshooting Guide

Updated

This document included troubleshooting steps when errors occur during your Avero installation.

Installer download blocked by browser / marked unsafe

If the .exe was downloaded but won't open:

Find the averoinstall utility in your downloads folder and right click, then select properties:

mceclip0.png

Check 'Unblock' and then apply. You can now open the utility. 

Update browser settings to not block the downloads:

  1. Open Chrome and click the three-dot menu at the top right of the window. 
  2. In the drop-down menu, choose "Settings."
  3. On the Settings page, click "Privacy and security."
  4. In the Privacy and Security section of the main page, click "Security."
  5. In the Safe Browsing section, click "No protection (not recommended)" to turn the feature off.
  6. Click "Turn off" in the pop-up to confirm you want to do this.
  7. Download the Avero Installer. 

 

Windows Defender - No Run Anyway Option

In the case you do not have the "Run Anyway" option available in the Windows Defender pop-up

  1.  Open Windows Security  mceclip0.png
  2. Select Apps & browser control
  3. Under Check apps and files, select warn

In the case you do not want to change your settings, you can make a one time exception and unblock the Avero installer.

  1. Right Click on the Averoinstall.exe file
  2. Select Properties
  3. At the bottom of the properties, next to security, select unblock
  4. Click Apply
  5. Click Ok

You are now ready to proceed with the installation.

 

Why would the Avero DEU be marked as malicious? Should I be worried?

Anti-virus and security software tools look for a variety of factors when estimating whether software may be malicious. One of the things that can indicate a virus is the collection and transmission of data. These alerts are designed to prevent you from unknowingly transmitting your data to a third party, however, the Avero data extraction utility is specifically designed to extract and transmit your POS sales (and labor) data. The flag of 'potentially malicious' is a warning to you that your data is being collected and transmitted, this is your expectation with installing Avero's DEU and is no cause for concern.

 

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