This document included troubleshooting steps when errors occur during your Avero installation.
- Installer download blocked by browser / marked unsafe
- Windows Defender - No Run Anyway Option
- Why would the Avero DEU be marked as malicious? Should I be worried?
Installer download blocked by browser / marked unsafe
If the .exe was downloaded but won't open:
Find the averoinstall utility in your downloads folder and right click, then select properties:
Check 'Unblock' and then apply. You can now open the utility.
Update browser settings to not block the downloads:
- Open Chrome and click the three-dot menu at the top right of the window.
- In the drop-down menu, choose "Settings."
- On the Settings page, click "Privacy and security."
- In the Privacy and Security section of the main page, click "Security."
- In the Safe Browsing section, click "No protection (not recommended)" to turn the feature off.
- Click "Turn off" in the pop-up to confirm you want to do this.
- Download the Avero Installer.
Windows Defender - No Run Anyway Option
In the case you do not have the "Run Anyway" option available in the Windows Defender pop-up
- Open Windows Security
- Select Apps & browser control
- Under Check apps and files, select warn
In the case you do not want to change your settings, you can make a one time exception and unblock the Avero installer.
- Right Click on the Averoinstall.exe file
- Select Properties
- At the bottom of the properties, next to security, select unblock
- Click Apply
- Click Ok
You are now ready to proceed with the installation.
Why would the Avero DEU be marked as malicious? Should I be worried?
Anti-virus and security software tools look for a variety of factors when estimating whether software may be malicious. One of the things that can indicate a virus is the collection and transmission of data. These alerts are designed to prevent you from unknowingly transmitting your data to a third party, however, the Avero data extraction utility is specifically designed to extract and transmit your POS sales (and labor) data. The flag of 'potentially malicious' is a warning to you that your data is being collected and transmitted, this is your expectation with installing Avero's DEU and is no cause for concern.