Troubleshooting - IT & Technology

Whitelisting

IT Departments should whitelist our universal IP: 198.2.178.99

The following IPs and ports should be whitelisted in your firewall:

Site	IP Address	Protocol	Port
ftp.averoinc.com	208.251.179.210	Active FTP/HTTP	20 21 80
hfs.averoinc.com	208.251.179.222	HTTP	80
ftps.averoinc.com	208.251.179.213	Passive FTP	21, 15000-15500
rightnowapi.averoinc.com	208.251.179.228	HTTPS	443

The following email addresses will be used in Avero's communication with you, be sure they are marked as safe within your organization's email server:

• [e-mail] - Invoices & Billing-related Correspondence  
• [e-mail] - Avero Emailed Reports & User-generated Communication
• [e-mail] - Forgot Password / Forgot Username Reset Emails 

If you are using Avero Right Now for real time sales information be sure to whitelist our right now agent in addition:

rightnowapi.averoinc.com

208.251.179.228

HTTPS

443

 

Spam & Junk Folders 

If a user is missing an expected Avero email, be sure to check junk/spam folders to see if the inbox logic has missorted it. 

If the missing email is found there, mark it safe. 

If unwanted emailed reports are received, reach out to the property administrator and ask them to be removed - do not mark scheduled email reports as junk/spam to prevent these issues. 

I don't have an IT department, can I whitelist?

Windows admins can whitelist, Microsoft has posted instructions: 

Whitelisting with the Windows Firewall

To manage the whitelist in the Windows Firewall, click Start, type firewall and click Windows Firewall. Click Allow a program or feature through Windows Firewall (or, if you’re using Windows 10, click Allow an app or feature through Windows Firewall).

On the next screen, click Change settings, then tick or untick the box next to an item to allow or block it - refer to the top of this article for the relevant information to whitelist.