Inviting a New User - Common Problems

Troubleshooting Inviting a New User

Want us to walk you through it?

Open a tab & log in to Avero, then click this link to activate our tutorial on adding new users: Admin Tutorial: Adding New Users

 

New User - Not allowing invite to be sent

This is often because no Team or Business has been selected for the users being invited. These fields are required to invite new users. Please try again and be sure to include selections for these fields!

New User - Not receiving invite email

This is often because no Team or Business has been selected for the users being invited. These fields are required to invite new users. Please try again and be sure to include selections for these fields!

Ask the new user to check their spam/junk folder and mark Avero as a safe sender if found there. 

How to Verify if a New User Invite Went Through Successfully

To verify that a new user invite has gone through successfully, go to Users & Teams. You should be able to locate the invited user under manage users!

Inviting New User - Error Message

These are the error messages received if the email you are trying to use is already associated with a user. 

User is Moving Properties in the Same Organization

When a user is moving from one restaurant or hotel to another within the same company, they will not be invited like a new user, because they already have business access within the company. An admin user who has access to both properties needs to update the business access of the User to include the new property's businesses, then remove the old property (if applicable). Go to 'Assign Business' in the user management page: 

New User from Outside the Organization

1. Make sure you are using their business email address to avoid duplication. 
2. Reach out to an administrator of old business and ask for user to be removed