Resetting your Password
Before resetting your password - make sure you have your correct username. Usernames are set up when you are invited to Avero. Important to note: Your email address is not your username and usernames are case-sensitive.
If you have forgotten your password, don't worry! Complete the following steps to get your password re-set.
-
Click the “Forgot Password” link near the bottom of the screen.
-
Type in the email your Avero account is linked to. (If you receive any automated reports like the logbook, whichever email those reports go to is the email your username is linked to.)
-
Check your email
-
Within 2 minutes, you should receive an email with a link
-
Click the link, and follow the prompts to reset your password.
Your new password needs to meet our security conditions and cannot exceed 16 characters.
No Email Received / Where do reset emails come from?
Password reset emails will be sent from [Password Reset <emailverify@averoinc.com>] and are usually automatically sorted to your inbox! If after you complete the above steps, you don't receive an email with a link to re-set your password, please verify the following:
- Your Username is typed correctly (Please Note: usernames are case sensitive)
- Your Email address is typed properly and is the correct email address associated with your account
- Verify that your User account was not deleted or deactivated
- If you are unsure if your email or username are correct or believe your user has been deactivated, please contact admin as they can provide you with this information.