I have to reset my password every time I log in!

Usually, this is because there is a bad username or password being saved by the browser.

Remember - your email address is not your username. Usernames and passwords have a 16-character limit. 

To fix it: 

1. Clear any saved credentials from your browser's auto-fill settings.
   • Go to your browser’s settings and navigate to Passwords. Here, you will be able to remove the saved password.
     
     
2. Go back to Avero and reset your password. Select Forgot Password and follow the prompts. 
   
   
3. You'll receive a password reset email from [Password Reset <[e-mail]>]; this will contain your correct username (check it for accuracy) and a link to reset your password. 
   • Really important to note: your username is case-sensitive! Your email address is not your username.
   • If you do not receive an email, you are likely entering a different email address than the one associated with your user. If you do not know which email your user is connected to, search your email inbox for Avero to review a recent report or your invitation and double-check the email address listed.
     
     
4. Use your new credentials to sign in to login.averoinc.com