Troubleshooting Inviting a New User
New User - Not allowing invite to be sent
This is often because no Team or Business has been selected for the users being invited. These fields are required to invite new users. Please try again and be sure to include selections for these fields!
New User - Not receiving invite email
This is often because no Team or Business has been selected for the users being invited. These fields are required to invite new users. Please try again and be sure to include selections for these fields!
Ask the new user to check their spam/junk folder and mark Avero as a safe sender if found there.
Inviting New User - Error Message
These are the error messages received if the email you are trying to use is already associated with a user.
User is Moving Properties in the Same Organization
When a user is moving from one restaurant or hotel to another within the same company, they will not be invited like a new user, because they already have business access within the company. An admin user who has access to both properties needs to update the business access of the User to include the new property's businesses, then remove the old property (if applicable). Go to 'Assign Business' in the user management page:

New User from Outside the Organization
- Make sure you are using their business email address to avoid duplication.
- Reach out to an administrator of old business and ask for user to be removed