User Management FAQs
Can I change my Avero Username?
Usernames cannot be edited or reused. If you need to change your username, you must have your account access removed and a new invitation sent to create a new username. Users can only be removed and/or invited by an Admin user. For security purposes, Avero Support cannot remove, invite, or edit users access. User removal is permanent and all associated emails or dashboards are also deleted.
Can I update the email address tied to my Avero account?
Yes, updates to email addresses can be done in your Avero User Profile. Each User has access to settings in their profile that are under their control. Click on your initials in the top right corner and select Profile.
Does Avero enforce regular password change?
No, passwords do not currently require 90 day (or any time increment) changes. Passwords can be reset by admin users if this is a company security requirement. The admin user can select specific users or all users on the Manage Users page and click the reset password option to force resets.
Does Avero offer Multi-Factor Authentication (MFA)?
No, at this time Avero does not offer Multi-Factor Authentication (MFA).
How long is a user invite valid?
User Invite links are valid for 45 days. Once expired, an admin user can resend an invitation through user management. They can also resend at any time if someone is unable to locate their original email.
How can I resend user invites?
As an Avero Admin, you have control over who has access to your data in Avero and which reports they see when they sign in. Not sure if you are an Admin? Click on Settings in the top right corner of your Avero account. If you see Users and Teams, you are an Admin!
On the Manage Users tab and check the box next to the user you would like to resend the invitation to. You can then see the available actions light up at the top of the table, select "Resend Invitation".