User Management FAQ

User Management FAQs

Can I change my Avero Username?

Usernames cannot be edited or reused. If you need to change your username, you must have your account access removed and a new invitation sent to create a new username. Users can only be removed and/or invited by an Admin user. For security purposes, Avero Support cannot remove, invite, or edit users access. User removal is permanent and all associated emails or dashboards are also deleted. 

Can I update the email address tied to my Avero account?

Yes, updates to email addresses can be done in your Avero User Profile. Each User has access to settings in their profile that are under their control. Click on your initials in the top right corner and select Profile.

Does Avero enforce regular password change?

No, passwords do not currently require 90 day (or any time increment) changes. Passwords can be reset by admin users if this is a company security requirement. The admin user can select specific users or all users on the Manage Users page and click the reset password option to force resets. 

Does Avero offer Multi-Factor Authentication (MFA)?

No, at this time Avero does not offer Multi-Factor Authentication (MFA).

How long is a user invite valid?

User Invite links are valid for 45 days. Once expired, an admin user can resend an invitation through user management. They can also resend at any time if someone is unable to locate their original email.

How can I resend user invites?

As an Avero Admin, you have control over who has access to your data in Avero and which reports they see when they sign in.  Not sure if you are an Admin?  Click on Settings in the top right corner of your Avero account.  If you see Users and Teams, you are an Admin! 

On the Manage Users tab and check the box next to the user you would like to resend the invitation to. You can then see the available actions light up at the top of the table, select "Resend Invitation".

How can I add or remove businesses to a user's access?

As an Avero Admin, you have control over who has access to your data in Avero and which reports they see when they sign in.  Not sure if you are an Admin?  Click on Settings in the top right corner of your Avero account.  If you see Users and Teams, you are an Admin! 

On the Manage Users tab and check the box next to the user you wish to update. You can then see the available actions light up at the top of the table, select Change Business Access (give the user access to view the data at more or fewer locations).

We've closed/sold a business, how can we have it removed from Avero?

If the business still has an active subscription, you will want to notify [e-mail] so that our accounts team can cancel the subscription. If the subscription is moving to a new owner, please Open a Ticket with our support team and cc the new owner so that we can assist in making this update. 

If the subscription is cancelled, and you do not want access to the historical data or emailed reports, an admin user can remove business access through the Manage Users tab. 

Why don't I see any Special Roles available to assign to my users?

To assign special roles you need to be an admin and have special roles applied to your user. You will only be able to see and assign special roles you have access to. If you need additional special roles you need help from an admin user who has special roles enabled. Avero support cannot change or edit user access for data security reasons. 

Can I export my user list?

No, there is not an export function for user management. User management is audited and updated through the Users and Teams setup by admin users. Here you can view users as well as their access. As a reminder, it is a best practice to remove outgoing employees from your user list as they leave to avoid having old users with access to your data. Please review our How can I audit my organization's users in Avero? article for our complete guide.