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Avero & M3

Updated

Welcome, M3 Customers!

M3 has partnered with Avero to import your POS data directly into your M3 reporting. This is done using Avero's industry-leading POS Integrations. 

In this article:

How does M3 get my data? What does Avero do? 

We offer free access to limited Avero reporting on our no-cost Avero Starter Subscription. You can check the data that your POS sent for any given day in our reporting platform to ensure accuracy. 

 

The flow of your data is:

  1. Sales are recorded in your POS System - Avero then extracts the data. This may be locally installed extraction software, a daily export sent by your POS provider, or we may access the cloud to pull down your data, the extraction method depends on your POS type. 
  2. Once extracted, Avero processes and loads this data into our database for storage and retrieval (you can view the loaded data in the Avero platform to verify any time).
  3. M3 accesses the data by querying Avero's API to retrieve stored data and load it into their platform to deliver financial reporting to you

As with any transfer of data, there exists a possibility for error at each step. Your POS may experience an error in preparing and sending the data, Avero may experience an error in processing or loading the data, and M3 may experience an error in retrieving and loading the data on their end. 

Any time you experience data troubles, you are welcome to reach out to M3 to report an issue so they may work with Avero to investigate. Reach out to M3 with your support request and they will work with Avero to determine the root cause and next steps. 

 

How can I see, check, or verify the data sent from my POS?

We offer free access to limited Avero reporting on our no-cost Avero Starter Subscription. You can check the data that your POS sent for any given day in our reporting platform to ensure accuracy. 

When your site goes through installation, the contacts provided for your business will be invited as Avero users. Once invited, Accept the Avero Invitation & Create a User, then you can access Avero reporting on-demand to check or verify your data. We recommend setting up a basic report to email daily to yourself so you can verify at-a-glance and ensure data is loaded and accurate each day, such as a Group Sales Summary for multiple outlets or an Item Sales Report for a single outlet. 

 

What do I do if my data doesn't look right in M3?

We offer free access to limited Avero reporting on our no-cost Avero Starter Subscription. You can check the data that your POS sent for any given day in our reporting platform to ensure accuracy. M3 Support should be your first stop for any issues you have with M3 reporting and they will work directly with Avero to resolve the issue. 

If you are routinely checking your own data in Avero for accuracy and notice the data in Avero is not correct when compared to your POS you can Open a Support Ticket with Avero here!

If you notice a data discrepancy in Avero:

  1. Check your POS Reports, and log in to Avero and check the similar Avero reporting - does the data look incorrect?
  2. If so, check our list of *Avero POS Integrations for your system and view the guide relevant to your system. Sometimes there are differences between what your POS and Avero think constitute "Gross Sales" or other metrics and each POS guide will explain these differences at the top. Make sure these fundamental differences aren't the source of the discrepancy. 
    • For example, some POS Systems include things like taxes or service charges in Gross Revenue, Avero does not. Taxes are not considered sales by Avero or industry standards, so POS systems including taxes in Sales will not match Avero gross figures. 
  3. If you still see a discrepancy, open a ticket with Avero Support and report:
    • What figure is not matched (Gross Sales, Net Sales, Covers, etc.)
    • An example date for when you noticed the discrepancy
    • Is it only a single date, or is this repeated?
    • Provide a POS Sales report for the example date showing all revenue centers and revenue so we may investigate
    • Copy your M3 contact for visibility.
  4. Avero Support will investigate and determine the source of the discrepancy and provide next steps for correction. Next steps may be the responsibility of Avero, M3, your POS Provider, or yourself. 
    • If there is an issue with how Avero has processed or stored the data, we will correct it. 
    • If there is an issue with M3's retrieval or presentation of the data, they will work with Avero to correct it. 
    • If there is an issue with the data received from your POS, such as an error in the export or a missing date, Avero will provide a clear description of the issue, and you will report it as a service/support request to your POS provider for correction. You may include both Avero Support and your POS provider in the communication if they have any technical questions for the Avero team. 
    • If there is an issue with the POS Programming, such as how items or sales are categorized, the POS programming would need to be updated by you or your POS Support. 

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